FAQ

 

What’s your shipping policy?

We are proud to say that we ship both domestically and internationally!

DOMESTIC

Standard USPS shipping rates. If the item is in stock, shipping is anywhere from 5-10 business day from the date of purchase. If an item is out of stock or on reorder, we will email you an update and shipping can take up to 6 weeks.

INTERNATIONAL

Standard International USPS shipping rates. If the item is in stock, shipping is anywhere from 10-14 business day from the date of purchase. If an item is out of stock or on reorder, we will email you an update and shipping can take up to 6 weeks.

 

What’s your return and repair policy?

We’re proud of the quality of our goods. We receive very few requests for returns and fewer requests for repairs. We stand behind each and every piece we make, if something needs to be repaired, reach out to us by email. We’ll repair anything at any time, no questions asked. Being that we are a small company, we do not accept returns.

 

Where are your products made?

Our products are handmade by women working in ethical conditions all over the world. We source production from Italy, Venezula, Turkey, Colombia, and the United States.

 

What are your products made of?

All of our fine jewelry is made from 18K solid gold with real rubies, diamonds, or gems. Custom jewelry are made from sterling silver, gold or rose gold-filled and the stones are semi precious gemstones, Swarovski crystals or high quality Cubic Zirconia. Our See individual product descriptions for more information.

 

Why are you asking for my email, anyway?

We need to send you your digital receipt and stay in touch about your order. We’d also love to stay in touch about future events, promotions, new products, and more. You can opt-out of our marketing at any time.

At Ragen, we believe that your privacy is valuable. We’ll never sell your personal information — name, order history, email, etc. — to any third parties and we’ll never send you promotional materials once you’ve opted out.